We are working hard on complying with the GDPR rules. Here's a summary of what we have done so far:
// Identified all the areas where we collect personal information, removed those that we think are not necessary, and considered our basis for data collection and retention for each.
// We have reviewed our list of suppliers who may process data to ensure they meet the Privacy Shield requirements and have suitable processes in place to protect your data. For those that don't we are currently researching alternatives.
// We have taken reasonable measures to keep your data secure, both ‘in the cloud’ and on IT hardware.
// We will keep reviewing our policies and procedures, to ensure we continue to respect and protect your data.
// We never have and never will sell your data to third parties.
If you have any questions at any time, please let us know.
Renae & José
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Identity Data includes your first name and last name (only in the event of a purchase).
Contact Data may include your billing address, delivery address and email address.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
WHAT TYPE OF DATA DO WE COLLECT?
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
- - order our products or services;
- - create an account on our site;
- - subscribe to our service or publications;
- - request resources or marketing be sent to you;
- - enter a competition, prize draw, promotion or survey; or
- give us feedback.
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
- - analytics providers such as Google based outside the EU, but this data is anonymous;
How we collect your personal data
How we use your personal data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- - Where we need to perform the contract between us, whether a paid contract or digital delivery of a free product.
- - To give you access to forums and your courses.
- - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- - Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending you our newsletter or other emails, once you have consented. You have the right to withdraw consent to marketing at any time by clicking the ‘unsubscribe’ links in any email message or by emailing us at firstname.lastname@example.org.
You will receive marketing communications from us if you have:
- - requested information from us or purchased goods or services from us; or
- - if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications or clicked a GDPR consent link in an email; and
- - in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time by clicking the ‘unsubscribe’ link at the bottom of newsletter emails.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions or our legal obligations for complying with business law.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Change of purpose
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- - we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- - where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- - where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Companies we work with who use your data to provide the functionality for this website, email software, product / service purchase and appointment scheduling are:
- Squarespace (web host)
- Convert Kit (emailing)
- Teachable (course hosting / purchase)
- Gumroad (product / service purchase)
- Payhip (product / service purchase)
- Drift (live webchat)
- Typeform (surveys)
- Gmail (email host)
- Zapier (online automation tool)
We use other suppliers, in addition, for business functionality, but they do not receive personally-identifiable information from us.
Please email us at email@example.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- - Request access to your personal data.
- - Request correction of your personal data.
- - Request erasure of your personal data.
- - Object to processing of your personal data.
- - Request restriction of processing your personal data.
- - Request transfer of your personal data.
- - Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
YOUR LEGAL RIGHTS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.